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• OnSite / Utilities / Company Setup: Where do I setup discounts?
  Answer: Discounts can be created and assigned to customers that will then be used when determining pricing for sales orders.  To ...
• OnSite / Utilities / Price Calculators: How To Setup Price Calculators
  Answer: The OnSite system has the ability to create and edit price calculators sometimes called a pricing matrix.  These are used ...
• OnSite / System Basics: Why are some forms not available to print?
  Answer: If some forms are not available to print, a filter may have been applied to the forms making them not ...
• OnSite / Products: How to show a discount on an invoice to a customer.
  Answer: There are several methods for adding a discount to an order.  One way is to add a line to an ...
• OnSite / Accounting / Payments: Where can I find the average number of days it takes for a customer to
  Answer: The Onsite system stores the average number of days it takes for a customer to pay an invoice.  To view ...
• OnSite / Invoicing: The "Bill To" address is not correct on my customer's invoice
  Answer: The billing address that is displayed on a printed invoice comes from the billing address from the customer.  If the ...
• OnSite / Inventory: Why can't I pull inventory when the inventory section shows it available?
  Answer: If you have entered a sales order and the item on the order is set to pull from inventory, you ...
• OnSite / System Basics: How do I turn off the ODBC message at login ?
  Answer: You may receive a pop-up message window when you login to the OnSite system.  This is due to ODBC settings ...
• OnSite / Sales Orders: Is it possible to merge or separate orders?
  Answer: The OnSite system does not allow users to merge sales orders.  There is the ability to separate items on an ...
• OnSite / Sales Orders: Easy way to enter line items on an order.
  Answer: There are several ways to enter items on a sales order in OnSite.  In the brief video below, we show ...